Gem Purchase Terms
This is an English translation, provided for convenience. If it differs in any way from the Portuguese version, the Portuguese version prevails.
These terms apply to every gem purchase in Boa Vista Farm, together with the Terms of Use. Read the highlighted items carefully, because they deal with limits to your rights.
1. What gems are
Gems are the special currency of Boa Vista Farm. You can earn them by playing, through quests, achievements and levels, or buy them in packs. They are used to buy special decorations, swap orders and speed up crops and production, among other actions in the Game.
When you buy gems, you acquire a license to use digital content within the Game. Gems are not money, electronic money or an investment: they earn no returns and cannot be cashed out, exchanged for money, transferred to another account or resold.
Purchased gems and gems earned by playing are used in the same way and do not expire while the account is active and the Game is in operation.
Gem packs have fixed contents, stated before the purchase: we do not sell loot boxes or packs with random items, in accordance with Law No. 15,211/2025 (ECA Digital, Brazil's Digital Statute of Children and Adolescents), Art. 20.
2. Who can buy
Purchases are available only for online accounts. The gems go to the account used for the purchase, which is shown on the screen before payment.
To buy, you must be 18 or older or, if you are under 18, have the authorization and supervision of your parents or legal guardians, who are responsible for the purchase.
Use only payment methods in your own name or with the express authorization of their holder.
3. Packs and prices
Before the purchase, the shop shows each pack with the number of gems (including the bonus) and the final price in Brazilian reais. Prices already include the applicable taxes, and Boa Vista Farm does not charge any additional fee.
Promotions have a time limit and conditions stated in the offer itself.
If a price is displayed with a gross and obvious error, we may cancel the purchase and refund the full amount paid, and we will let you know.
4. Payment
Payments are processed by a payment provider hired by Boa Vista Farm, whose name appears on the payment screen. The accepted methods are Pix (Brazil's instant payment system) and credit card, always in a single payment (no installments).
- Pix: you receive a QR code and a “copy and paste” code with the amount and the expiry time. Pay in your bank's app before it expires; after that, place a new order.
- Credit card: the card details are entered in the provider's secure environment, protected by encryption. Boa Vista Farm does not receive or store the full card number or the security code. Your bank may ask for an additional confirmation, for example in its app.
The provider receives from Boa Vista Farm the order number, the amount and the email address of the account. It may also ask you, during payment, for details such as your name and CPF (Brazilian taxpayer number).
The payment may be declined by the bank, by the card issuer or by the provider's anti-fraud review. In that case, nothing is charged and no gems are credited.
5. Crediting the gems
The gems are credited to your account automatically as soon as the provider confirms the payment: usually within seconds with Pix and within a few minutes with a card. A notice appears in the Game when the credit goes through.
Each purchase receives an order number, shown at the end of the payment. Use it whenever you contact support.
If the payment was confirmed and the gems do not appear within 24 hours, contact us through the support center or by email at contato@boavistafarm.com.br with the order number.
6. Right of withdrawal (7 days)
You can withdraw from the purchase within 7 (seven) calendar days, counted from when the gems are credited to your account, without having to give a reason, under Article 49 of Brazil's Consumer Protection Code (CDC).
To withdraw, contact us through the support center or by email at contato@boavistafarm.com.br with the order number. We will immediately confirm that we received your withdrawal request, as provided for in Decree No. 7,962/2013.
The refund of the full amount is requested at once, through the same payment method: with Pix, it is returned to the account it came from; with a card, the card issuer is notified so that the charge is not posted or is reversed, which may appear on your current statement or on the next one, depending on the bank.
With the refund, the pack's gems are removed from the account. If some of them have already been used, the gem balance may become negative until it is offset by gems earned or bought later.
7. Reversals, disputes and fraud
If you do not recognize a purchase, let us know through the support center or by email at contato@boavistafarm.com.br immediately so we can look into it.
If a purchase is reversed or disputed with the bank or the card issuer (chargeback), its gems are removed from the account. Improper disputes of purchases that you made or authorized may block new purchases, with notice and the right to ask for a review.
Purchases made with another person's payment method without authorization, or with signs of fraud, may be canceled, with the gems removed and the authorities notified when necessary.
8. Children and adolescents
Parents or guardians can block purchases on a minor's account or set a monthly spending limit. Just ask through the support center or by email at contato@boavistafarm.com.br.
If a minor made a purchase without authorization, the legal guardian can ask for it to be canceled through the support center or by email at contato@boavistafarm.com.br. Once the situation is confirmed, we will make the refund as provided by law.
9. Limits and security
To protect you and the Game, we may limit the number or value of purchases within a period and ask for additional confirmation of unusual purchases.
10. Closing the account or the Game
If you ask for your account to be deleted, the gems and items are deleted with it and cannot be recovered. Withdrawal requests made within the 7-day period remain valid.
If the account is closed for a serious violation of the Terms of Use or the Village Rules, such as fraud, use of cheating programs, selling accounts or attacks on the service, the purchased gems not yet used will be refunded, except when the violation involves payment fraud or a payment reversal.
If the Game is shut down for good, we will give at least 30 days' notice, suspend gem sales at the time of the notice and explain how to request a refund of the purchased gems not yet used, as provided by law.
11. Customer service
Questions, problems with orders, withdrawals and refunds: contact us through the support center or by email at contato@boavistafarm.com.br. We reply within 5 (five) days.
Boa Vista Farm is offered by Paulo Roberto Appolinario Alonso, CPF No. 452.723.298-30, located at Moacyr Biguetti, 41, Park Real, Indaiatuba - SP. Customer service: contato@boavistafarm.com.br or the support center.